Due to some unexpected issues with carriers, you may see some periodic tracking delays on your order. Please be sure to continue to frequent your tracking page for updates, as the parcel status will change with each scan as it travels through the carrier network.

There are two common reasons why an order’s tracking says that it has not been shipped.

• The order has an assigned tracking number, however it hasn't been scanned by the carrier just yet due to the travel distance of the shipment. This status will update once the carrier has scanned your package.
  
• The order may have required additional processing time to complete the order. Estimated number of business days it takes to process your order after placing it on the site can be between 2-7 depending on the distance. Business days do not include Saturdays, Sundays, or US holidays. This timeframe includes processing and in-transit time for your order. For certain extended delivery zip codes, the order may arrive outside of the estimated timeframe. During holiday periods and certain promotional events, customers can expect an additional 3-5 days of processing time.

The most common reasons an unreceived package will show as "Delivered" are as follows:

• At times, the carrier may scan a package prior to delivery. Please allow a bit of time following the time displayed on the "Delivered" status of the tracking details as the carrier my arrive shortly after.
  
• Your package was delivered to a nearby neighbor. Please check to see if the package was left/received in the surrounding area of your delivery location. You can also check the carrier site to enter your tracking number and shipping address to obtain an image of the delivery location.

• Your package may have been delivered to your mailbox instead.
  

If any of the scenarios mentioned above do not assist with recovery, please contact our Support Team at Support@colorpalettestudios.com for assistance. Please be advised that Color Palette does not automatically guarantee responsibility for a package marked as "Delivered". You may visit our Shipping Policy for more information.