THE BAG
secure
package protection
Checkout +
Cover every product purchase to shield against lost, stolen, or damaged packages. Refunds to payment methods or advanced replacements no questions asked.
Self-service Claims
Checkout +
We take pride in making every effort to ensure you receive your order in perfect condition. However, in the event of loss, theft, or damage easily file a claim within 7 days of its scheduled delivery by visiting the Returns Center portal.
Free returns & Exchanges
Checkout +
Bundled with Package Protection to make hassle-free returns and exchanges. Simply visit the Returns Center portal to Shop Now, Exchange, receive store credit, or access printable return labels and scannable codes.
No Restocking Fees
Checkout +
Skip the restocking and handling fees associated with all returns and exchanges.
add to
your cart
Opt-in to coverage during checkout by selecting the Checkout + button. Pay pennies on the dollar to avoid the following:
Unforeseen Circumstances
Orders placed without Checkout + are NOT COVERED in the event of any reported loss, theft, or damage.
**Excluding defective products**
unexpected Costs
Returns and exchanges submitted outside of coverage are subject to processing delays, self-paid shipping expenses, and restocking fees.
**Excluding defective products**
Unfavorable Experience
Our first priority is to provide an amazing shopping experience. Although we strive for excellence, outcomes related to uncovered purchases are not always perceived as favorable.
Checkout + FAQ's
At checkout, you will see the Checkout + icon added to your order as a product. The price of this service includes a $2.98 flat fee, plus 2% of the cart total.
At checkout, your cart will automatically be updated with the Checkout + option. Simply proceed with order placement by selecting the black coverage button to opt-in.
No, Checkout + covers all qualifying items listed on each individual order placed with the exception of Final Sale purchases.
Absolutely! It is strongly suggested and highly recommended to cover all qualifying products on every order placement.
Checkout + fees and services are non- refundable or transferrable. Coverage cannot be applied to past or future order purchases.
Orders placed without Checkout + coverage that experience loss, theft, or damage will not be covered under any Checkout + service.
In the event that an unforeseen circumstance occurs, please send an email to claims@colorpalettestudios.com.
Submissions must be made within 7 days of the scheduled delivery date and are subject to a 30 day investigation. Claims are not guaranteed to be honored as Color Palette reserves all rights.
Return and Exchange requests submitted through the Returns Portal are processed as self-pay including restocking and handling fees. All refunds are issued in the form of store credit.
Checkout + is unassociated to mechanically defective electrical products as these purchases come with a 1 year warranty.
Warranty coverage starts from the date of purchase and does not cover misuse, neglect, accidents, cosmetic damage, or normal ware and tear.
To initiate a warranty claim, please send an email to support@colorpalettestudios.com. All claim submissions are subject to a 30 day review and inspection of the product.
Approved claim resolutions are issued in the form of either a replacement or store credit equal to the lesser of the purchase price or current sale cost.