THE BAG
secure
package protection
Checkout +
Cover every product purchase to shield against lost, stolen, or damaged packages. Refunds to payment methods or advanced replacements no questions asked.
Self-service Claims
Checkout +
We take pride in making every effort to ensure you receive your order in perfect condition. However, in the event of loss, theft, or damage easily file a claim within 7 days of its scheduled delivery by visiting the Returns Center portal.
Free returns & Exchanges
Checkout +
Bundled with Package Protection to make hassle-free returns and exchanges. Simply visit the Returns Center portal to Shop Now, Exchange, receive store credit, or access printable return labels and scannable codes.
No Restocking Fees
Checkout +
Skip the restocking and handling fees associated with all returns and exchanges.
add to
your cart
Opt-in to coverage during checkout by selecting the Checkout + button. Pay pennies on the dollar to avoid the following:
Unforeseen Circumstances
Orders placed without Checkout + coverage are not protected under the Checkout + service in the event of any reported loss, theft, or damage.
**Excluding defective products**
unexpected Costs
Returns and exchanges submitted outside of coverage are subject to processing delays, self-paid shipping expenses, and restocking fees.
**Excluding defective products**
Unfavorable Experience
Our first priority is to provide an amazing shopping experience. Although we strive for excellence, outcomes related to uncovered purchases are not always perceived as favorable.
Checkout + FAQ's
At checkout, you will see the Checkout + icon added to your order as a product. The price of this service includes a $2.98 flat fee, plus 2% of the cart total.
At checkout, you’ll be presented with the option to add Checkout +. Simply proceed with your order by selecting the coverage option to opt in.
No, Checkout + covers all qualifying items listed on each individual order placed with the exception of Final Sale purchases.
Yes. Checkout + can be added to each qualifying order and is recommended for enhanced protection.
Checkout + fees are non-refundable and non-transferable, except when the covered item becomes out of stock and cannot be fulfilled. Coverage cannot be applied to past or future order purchases.
Orders placed without Checkout + coverage are not protected under the Checkout + service. Any reported issues are reviewed on a case-by-case basis and are not guaranteed to be honored.
In the event that an unforeseen circumstance occurs, please send an email to claims@colorpalettestudios.com.
Submissions must be made within 5 days of the scheduled delivery date and are subject to a 30 day investigation. Non-Checkout + Claims are not guaranteed to be honored as Color Palette reserves all rights.
Return and Exchange requests submitted through the Returns Center are processed as self-pay including restocking and handling fees. All refunds are issued in the form of store credit.
Checkout + is unassociated to mechanically defective electrical products as these purchases come with a 1 year warranty.
Warranty coverage starts from the date of purchase and does not cover misuse, neglect, accidents, cosmetic damage, or normal ware and tear.
To initiate a warranty claim, please send an email to support@colorpalettestudios.com. All claim submissions are subject to a 30 day review and inspection of the product.
Approved claim resolutions are issued in the form of either a replacement or store credit equal to the lesser of the purchase price or current sale cost.
Checkout + claims have a 7 day reporting window where as Non-Checkout + customers have 5 days to report any order issues.
Checkout + does not cover returns or exchanges that are lost or damaged while being shipped back to us.