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rewards FAQ's

Using your store credit is quick and easy.

To view your available balance, click the Gift Box icon below (located just above the “Let’s Chat” icon) or log in to your account. Your store credit balance will be displayed in your rewards wallet.

Your virtual store credit card number never changes. Simply copy the credit code associated with your account and paste it into the “Gift Card or Discount Code” field during checkout.

Any available store credit will be applied to your order automatically. Store credit can be used on products and services (when available) and may be combined with eligible discount codes unless otherwise stated in the offer terms.

You can access your balance and manage your rewards at any time through the Gift Box icon for easy self-service.

You can earn store credit in several ways through Color Palette Rewards:

  • Making purchases — earn credit based on qualifying spend
  • Referring friends — receive store credit when a referred friend registers and completes a qualifying purchase
  • Participating in promotions — occasional bonus credits may be offered during special events or campaigns
  • Leaving reviews — eligible reviews may be rewarded with store credit

All earned store credit is automatically added to your account and can be viewed at any time through the Gift Box icon on the bottom right.

Store credit can be redeemed on products and services, subject to any terms and conditions outlined at the time of issuance.

Yes. Discounts and promotional offers may be applied to services unless otherwise stated in the specific terms and conditions of the offer.

Some discounts may be limited to products only or exclude certain services, promotions, or packages. Any exclusions will always be clearly noted at the time the discount is issued.

Store credit can also be applied toward services (when available), and may be used alongside eligible discounts unless otherwise specified.

We recommend reviewing the terms of each offer for full details before booking or checkout.

Yes. Store credit can be used together with an eligible discount code unless otherwise stated in the terms and conditions of the offer.

Only one discount code may be applied per order or service. Discount codes cannot be combined with other promotional codes, sale items, BOGO offers, limited releases, or special promotions unless explicitly stated.

Store credit functions as a form of payment and may be applied toward products and services.

No. Only one discount code may be used per order or service.

Discount codes cannot be combined with other promotional codes, sale items, BOGO offers, limited releases, or special promotions unless otherwise stated in the terms and conditions of the offer.

Store credit may still be applied alongside an eligible discount code, as it functions as a form of payment.

Yes, some discounts and promotional store credit offers may expire. Expiration details will always be outlined in the specific terms and conditions of the offer at the time it is issued.

Promotional store credit or special offers are valid for a limited time, as stated

Store credit issued from returns, exchanges, or gift credit does not expire

We recommend redeeming promotional credits before their expiration date and reviewing offer details carefully to ensure eligibility.

Your current store credit balance and details can be viewed at any time by clicking the Gift Box icon on the bottom right.